Our expertise

Digital transformation is a global challenge that encompasses all sectors, regardless of the industry, services or trade with which they are associated.


Digitalisation in telecommunications

Up until now, the core business of a telecommunications company has been pure connectivity. In order to remain competitive on the market in the era of digital transformation, these companies need to integrate digital technologies into their product portfolio and undergo the transformation from pure network operator to digital service provider, e.g. by offering innovative cloud solutions to business or private clients. The Internet of Things is also an important part of digitalisation. Clients use smart home solutions to control household devices such as thermostats or alarm systems via the internet. Developing appliances with their own wireless connectivity, such as cars, sets telecommunications companies well apart from the crowd. Increasing digitalisation offers great opportunities for the telecommunication industry when it comes to providing clients with better service in the future. More agile communication with the customer and new, technology-based business models are designed to make information available for the customer any time, anywhere. Within customer service IT, in particular, digitalisation will play an increasingly important role in order to boost new systems, such as customer journey management, in the long term. Thanks to agility and technological innovations, the customer can therefore choose to receive support in every phase and even throughout the entire process, from demand to purchase and subsequent use. Based on this development, it will be possible to better retain existing customers in the future and to acquire new customers. Telecommunications companies have the decisive advantage that they provide the central digital infrastructure and generally have a broad client base, consisting of private and business clients, at their disposal. Therefore, with our expertise, there is nothing standing in the way of successful digital transformation. We support you in the implementation of new business models in the fields of the Internet of Things, cloud computing or mobile computing. * Smart Home solutions: household appliances such as thermostats or alarm systems are networked and controlled via the internet * Innovative cloud solutions * Loudspeakers with voice control such as Amazon Echo * Developing of appliances with their own wireless connectivity


Digitalisation in the legal system

Within the scope of digitalisation, innovative IT solutions have the capacity to make work processes considerably more efficient. The automation of workflows makes the daily work routine easier, for example by developing a digital template system for the automated creation of certain documents, which can be used, to give an example, by corporate law firms when drawing up complex contracts for business transactions. What is more, the automation of entire standardised cases, such as in the areas of air passenger rights or rights in the event of a revocation of credit, is also possible. Software solutions and the introduction of document management systems help to optimise administrative processes. Implementing digital communication structures, such as specific communication portals (data rooms & client portals), fulfils the high demands of clients that have arisen due to digitalisation when it comes to reaction speed and transparency. * Automation of workflows or specific issues * Software solutions * Document management systems * Implementation of digital communication structures


Digitalisation in agencies

Digitalisation is also an indispensable part of everyday life for agencies. If they wish to do justice to the growing demands of their clients, they need to rethink their portfolio of services. After all, the creativity of tomorrow consists of optimising processes and developing technical solutions that are as agile as possible. Digitalisation in agencies comprises a wide range of tasks and touches upon many solutions. One such solution may be the agency’s software, a document management system, a communication tool, a wiki or even a digital asset management programme. Under some circumstances, digitalisation may simply mean the use of individual software products, or it may mean complete relocation to the cloud. twim provides advice and support in integrating and migrating all the necessary systems. * Internal communication via chats * Paperless processing of incoming invoices * Management of projects while working from the home * Joint access to documents by clients and suppliers * Exchange of assets that are proactively provided to your customers


Digitalisation in the healthcare sector

Work processes throughout the healthcare sector can be automated thanks to digitalisation, including, for example, the inputting of ultrasound or X-ray images and the allocating of corresponding patients. Furthermore, the mobile networking of care staff and migrating communication between doctors and hospitals to a platform achieves an increase in efficiency. Video consultations make it possible to carry out straightforward consultations anywhere. With new technologies such as the monitoring of symptoms via apps, personalised medicine or the online booking of appointments, it is possible to reduce the time spent on administrative tasks and facilitate faster treatment and more straightforward communication between doctors and patients. And it is not only hospitals or nursing homes that benefit from digitalisation: pharmaceutical companies, medical suppliers and general service providers in the healthcare sector are able to optimise existing administrative processes and implement digital ordering systems. * Electronic medical files * Health data and information via apps * Video consultations * Online appointment reservation * Mobile networking of the care staff * Digital ordering systems


Digitalisation in publishing

Due to digitalisation and the increased multimediality this brings with it, new revenue models centred around audio, video and text are emerging. Above all, eBooks, podcasts and internet blogs are increasingly gaining in significance. After all, the internet takes one channel – print media – and turns it into many different digital and mobile channels. It makes sense, therefore, to prepare differentiated content for each channel. With this type of content as well as online courses or seminars, the development of paid content systems makes sense when it comes to directly addressing the target group. What this means is that contents with restricted access are made available via a paywall (a method of only displaying contents after a consumer pays a fee or signs up for a subscription). The introduction of editorial software also makes everyday and administrative tasks within the publishing house easier. We work together with you to develop new digital business models with a focus on mobility, personalisation and interactivity. * Development of paid content systems * Implementation of editorial software * Use of multimediality through new revenue models * Interactivity (feedback via user behaviour) * Topicality (articles are always up to date)


Digitalisation in public authorities

Digital transformation within public authorities means the modernisation of administrative procedures as part of the digitalisation of society and the economy, with the goal of creating added value for the public sector. In this process, the emphasis is on the needs of the public and the employees. In collaboration with you, we examine existing processes, procedures and structures and adapt them to correspond to the digital shift. To give an example, a comprehensive and sustainable realignment of the entire process organisation could take the form of introducing electronic file management (e-files). This comprises official records management as a whole. All documents that are created or received are stored centrally in digital form in an electronic archive. twim supports you in the integration and migration of all necessary systems. * Adaptation of digital services * Promotion of digital communication * Implementation of the digital workplace * Improvement of the technical foundations for digitalisation


Digitalisation in gastronomy

Companies in the gastronomy sector, including hotels, restaurants and service providers, are able to work more efficiently and flexibly with cloud solutions, for example using cloud-based Point of Sale systems that securely save all data. The introduction of digital payment systems streamlines work processes. In commercial kitchens, digital transformation is reflected by the Internet of Things, automated ordering processes and efficient temperature control for kitchen appliances. Storage, purchase planning, cooking processes and hygiene documentation can all be managed more efficiently with the help of cloud software and mobile devices. The use of professional, digital customer databases simplifies administrative tasks, while the implementation of online reservation or ordering systems improves the customer’s user experience. Social media positioning and the creation of a website make it possible to gain new customers more easily and to stay in contact with them. This is absolutely essential for an industry that has a close connection to the guest throughout its entire supply chain, while also being under enormous competitive pressure. * Software solutions (e.g. for the optimisation of processes such as check-in) * Online reservation or ordering systems * Automated ordering processes * Digital payment options * Cloud-based software solutions, such as POS systems * Website * Positioning on social media and other external platforms

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